Research on User-Oriented Quality Management of Network Operation and Maintenance

摘要

The transformation of operators' traffic management, the demand for refined management, and the improvement of users' satisfaction have put forward higher requirements for network maintenance. In order to better network fine operation and maintenance management around user perception, this paper analyzes the influence of quality of service (QoS) and quality of experience (QoE) on users' subjective feelings, establishes an evaluation model to quantify user experience quality, and lists a practical application scenario using this model.