E-Government Ecosystem: A new view to explain complex phenomenon

摘要

Different kinds of e-governmental services have taken into use in several countries all over the world. The transition is often driven by the seen benefits in, e.g., efficiency, money savings as well as empowerment of citizens. Different e-governmental systems have been studied and analysed by using different theories and models; however, the current models often do not succeed to take a citizen - the customer - into account enough. This study propose of using an ecosystem viewpoint to define and explain this phenomenon and presents the concept of `e-government ecosystem'. The concept is based on philosophical foundation on citizenship. In addition, an existing maturity model is extended and future research areas proposed.