Measuring the dynamic engagement with a system of equations – Theory demonstration and initial analysis

摘要

Employees' engagement(EE) is a conventional theme in every human resource department and due to that, several methods are available to cope with its importance. There are two areas related to EE: one to increase or sustain the engagement, and other to measure or classify the engagement level. This work aims to contribute in both areas. To test this the authors, propose a measurement of employee's engagement involved in the continuous improvement project. Due to the work explores the present methods in the market and proposes a new method. Differently, from the existent, the one proposed in this work consist of a system of ordinary differential equations to understand shed more light in the EE. Also, introduce the methodology to measure the dynamic engagement, it means the real engagement level. To base our research the authors used the classical Lokta-Volterra model, also known as Predator-Prey Model. Consequently, the model aims to simulate the future state of the engagement and providing a superior notion of the necessary amount of time needed for continuous improvement. To present the method, the work proposes a balance between the two moments present (but not always measured) in every company during work time: The volume of overtime or wasted time and the time dedicated to improve the process. The previous results present in this work show that the predator-prey model can be adapted to measure the impact of continuous improvement on employee engagement.