Integrating service-oriented design for innovative course model construction

摘要

In this age when culture, innovation, and life industry are closely connected with "design", integrative and creative personnel who are industry oriented must be developed to bring together the academy and the industry, introduce new vigor into the cultural, innovative, and design industry, and satisfy the industrial requirement. This research focused mainly on how to introduce service design thinking into the teaching of integrated innovative design and attempted to apply the systematic and procedural ideology of service design into courses that can promote the ability of students to theorize, design, and develop a feasible course model. Based on actual design practice and service design thinking and tools, students explored the on-site situation at the "Sun Link Sea Forest Ecological Holiday Park" and applied integrated design thinking and methods, such as the experience service design. The students observed and worked independently, while they enhanced their empathy and integrative design ability, gained some insights into the problems, and obtained a solution to rebuild the specific situation. According to the action research theory, the operational process of the course can be divided into four parts: plan, action, observation, and reflection. By non-participant observation and analysis of coded data collected using questionnaires, this paper determines the effects of service design tools on students at different stages of the study. Results suggested two main domains, namely, cognitive and emotional domains that contained nine index abilities: fluency, creativity, flexibility, accuracy, and sensitivity for the cognitive domain and risk-taking tendency, challenge-taking tendency, curiosity, and imagination for the emotional domain. All these index abilities are necessary to perform the integrated design. Finally, this research examined whether the course arrangement can satisfy the ability training for the program and comprehensively developed a course model in introducing service design into integrated and innovative teaching, which can be a reference for future course planning among integrated design and cultivating personnel with relevant abilities in the present cultural and design industry.