Critical Failure Factors in Enterprise Resource Planning (ERP) Implementation: Case Study of PT.Toyota Astra Motor Indonesia

摘要

In addition to the popularity of ERP usage, the failure rate of ERP implementation in the company is quite high, the results obtained indicate that the failure of ERP implementation ranges from 67% -90%, the current study mostly discusses Critical Success Factors (CSF) rather than Critical Failure Factors (CFF), there are 6% of journals that are successfully published, which contain CSF and less than 1% that discuss CFF. The inhibiting factors of ERP implementation are more often found in ERP implementation in developing countries, because ERP systems are built and designed with and for better technology in developed countries. The main objective of this research is to identify the factors that become obstacles and classify them to help industries in developing countries, especially companies that are the object of research in this case PT. Toyota Astra Motor, consultants and implementers to prevent failure in the implementation of ERP projects using CFF (Critical Failure Factors) models with 7 variables and assisted with SPSS and SmartPLS for calculation methods. Based on the results of the study using the CFF model at PT. Toyota Astra Motor is known that variables that have no significant and strong effect are Process Variables.