Business Process Analysis of Academic Information System Application using Process Mining (Case Study: Final Project Module)

摘要

The development of information technology is currently influencing the organization; one of them is Telkom University. Online-Based information technology at Telkom University, namely the Integrated Academic Information System (I-Gracias). I-Gracias is an Academic Information System owned by Telkom University that provides services both academically and non-academically. One of the menus in i-Gracias is the TA / PA application; this menu intends for students who will take the bachelor degree final project and will carry out the bachelor degree final project. Based on the current procedure, the service standards for the TA / PA I-Gracias application provided do not have specific service time limits. There are differences in service for each user in the TA / PA application activity. Therefore, to find out the actual operations in this application, a modeling process is needed to find out the activities that have the longest time. Identification of the modeling process is made by using the process mining approach and utilizing the I-Gracias log event. The modeling process uses the Heuristic Miner modeling technique aimed at modeling the process and finding the best fitness value. The heuristic miner algorithm is chosen because of its ability to handle event logs with noise and can display primary behavior from existing business processes. After getting the modeling, then analyzing the bottleneck for the procedure. Based on the conformance checking results, the best fitness value is 0.98492914, the precision value is 0.7015873, and the structure value is 1. Modeling in performance analysis shows that there are bottlenecks in the activity of uploading proposals and completeness of print trial activities. Bottleneck shows the problem related to the bachelor degree final project guidance application.