A taxonomy of digitalization: an in depth understanding of the phenomenon

摘要

Digitalization is gaining importance in the business world yet the literature on digitalization lacks two major aspects. First, in providing a comprehensive vision on digital transformation of firms and second, in having empirical studies which could aid the advancement of the field. This study attempts to create a taxonomy of digitalization as an operations strategy based on three classification variables i.e. drivers, providers and capabilities of digitalization. The classification variables are populated through literature review and cluster analysis will be conducted to form strategic clusters of firms based on which set of drivers, providers and capabilities form a digital strategy.