A Development of Executive Information Based on Satisfaction Level of Students

摘要

As one of the education providers, Engineering Faculty of Diponegoro University provide students' in academic and non-academic services. In order to find out the level of satisfaction of Faculty of Engineering students on the quality of facilities and infrastructure services provided by education providers in the faculty environment, research was conducted where satisfaction measurement was based on six aspects, namely Tangibles, Reliability, Responsiveness, Assurance, Empathy, and Information System. Data collection was carried out by distributing questionnaires to active students of the Faculty of Engineering. For the data analysis phase, the Factor Analysis and Top Two Boxes Index method is used to determine the level of student satisfaction. Based on the results and analysis it can be concluded that the factors that influence student satisfaction on the quality of service of the Faculty of Engineering can be grouped into 7 factors, namely the factor of lecturer reliability, responsiveness, concern for student interests, treatment of students, physical facilities, information and communication systems. By using the Top Two Boxes Index method, the results show that the level of student satisfaction on the quality of service of the Faculty of Engineering is in the category of quite satisfied, which is equal to 58.09%. This shows that students feel quite satisfied with the performance and services provided by the faculty. But the Faculty of Engineering, Diponegoro University must be consistent and continue to improve the quality of service and teaching so that students feel satisfied with the services provided.