Video provides technical documentation groups the edge in communicating complex concepts to customers. When given the choice, would most people watch their problem be solved or read about it? At MiTek, U.S.A, our experience strongly suggests that customers want to see how to fix an issue or learn a new software feature. In the past year, our online library of over 1,300 targeted training and help videos recorded more than 52,000 Plays and 32,000 Finishes. The MiTek, U.S.A Technical Documentation Team manages an ever-expanding online help library that hosts videos ranging in length from one to three minutes. The site's primary goal is to assist internal and external customers in answering the question, "How do I.....?."
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