Improvement of the Workers' Satisfaction and Collaborative Spirit Through Gamification

摘要

Supporting the use of technology into industrial environments is an issue of mass appeal within the Industry 4.0 initiative, with a lot of promising research especially into interaction, production and training sections. In this paper, a Social Collaboration platform is introduced which creates an online community for workers as well as an Augmented Reality (AR) tool for production and training purposes both of which constitute gamified applications on which a customizable Gamification platform is applied according to impending needs. These tools have been implemented in order to become of daily use to employees in factories and incentivize them to promote collaboration, engagement, participation and work satisfaction. Every promoted industrial behavior can be described and awarded based on the offered rule engine. Thus, two gamified processes are offered regarding Social Collaboration and AR training to employees of industrial environments, so that an inference is drawn concerning participation, satisfaction and self-fulfillment. The use of the platforms is illustrated in this paper by two examples consisting one use case for a section in social collaboration and a second use case of training through AR.