Application of Chatbot for consumer perspective using Artificial Intelligence

摘要

ChatBot can be described as software that can chat with people using artificial intelligence. A chatbot is a PC program that reenacts human discussion through voice orders or text visits or both. Chatbot, short for chatter-bot, is a man-made reasoning (AI) include that can be implanted and utilized through any significant informing applications. This software are recycled to achieve tasks such as rapidly responding to consumers, informing them, assisting to purchase products and providing better service to customers. This research paper showing how a chatbot can be created through demonstration as well as their applications of chatbots in numerous areas such as traveling, banking, health, customer call centers and e-commerce. Additionally, the results of an example chatbbot for online food order service developed in the e-commerce domain is presented using Dialog-flow engine and Facebook Messanger. This research work represents the Chat flow, components of a chatbot, Implementation using Dialogflow.