Enhancing Business Process Performance Analysis through Coverage-Based Monitoring

摘要

Currently, Business Process Model and Notation (BPMN) has becoming one of the main languages for creating a description of processes and developing executable frameworks for the management of the process itself. In this context, one important aspect of process management is the possibility of process analysis and optimization, which many times relies on real data collected during the process execution itself. This paper goes in this direction and presents a framework for performance analysis and optimization of the business process expressed in BPMN. It focuses on the collection and evaluation of time based and cost based parameters ad relies on an adaptable and flexible event based monitoring infrastructure. In particular, it implements some business process path coverage metrics useful for evidencing business process criticalities and possible improvements of the business process execution. A first validation on a case study is also presented.