Exploring and Conceptualising Software-Based Motivation Within Enterprise

摘要

Staff motivation leads to more efficiency, quality and enjoyment while performing tasks and fulfilling business requirements. Software-based motivation is the use of technology, such as gamifica-tion, persuasive technology and entertainment computing to facilitate and boost such behaviour and attitude. Despite its importance and unique peculiarities, motivation is not yet seen as a first class concept in enterprise modelling and requirements engineering literature. An ad-hoc design and deployment of software-based motivation might be detrimental and menace significantly other functional and non-functional requirements of the business, e.g., giving certain requirements more priority, increasing pressure to complete tasks, increasing competition to win the reward, etc. In this research, we follow a mixed method approach to conceptualise software-based motivation within enterprises taking the perspective of managers and employees and, also, experts from a wide range of domains including psychology, HCI, human factors in computing and software engineering. Our findings suggest the need for a personalised and human-centred engineering method of software-based motivation within enterprises which treats their profiles and preferences as equally important to their business roles. A blueprint of such method is introduced.