Knowledge Management in Website Quality Evaluation Domain

摘要

This paper deals with the problem of building a repository of knowledge about the methods and models of assessing the quality of Internet services. The repository has been constructed in the form of ontologies representing the various methods of quality assessment. For this purpose, the algorithm was developed based on ontologies with conceptualization of knowledge contained in the individual methods, and each completed ontology was evaluated. As a result of the research, domain ontologies were implemented reflecting the website quality assessment methods.