'SMART' MEASURES: AN ALTERNATIVE APPROACH TO PRIORITIZING PERFORMANCE MEASUREMENTS FOR BUSINESS CONSULTANTS BASED ON ORGANIZATIONAL CULTURE AND LEADERSHIP STYLE

摘要

Decisions to improve performance are often subjective in nature and based on individual or group culture which gives way to varying decision making processes that are often confounded by various assumptions and biases held by the Decision-Maker(s). The intent of this research is to explore the autonomy of performance measures within the Business Management Consultant community, whereas the characteristics of an organization's culture, leadership style and its prioritization preference of measures are used to assess overall performance. This phenomenon would suggest that there is a set of relevant performance measurement priorities based on the characteristics of the organizations culture and leadership style that can be used to realize improved performance empirically. Organizational Culture Assessment Instrument (OCAI) will be used to determine organizational culture. Multi-Leadership Questionnaire (MLQ) 5x will be used to determine leadership style. Pairwise comparison will be used to determine the Decision Maker(s) priority preference for a given measure. Fuzzy Cognitive Mapping is a tool commonly used to represent system behavior and will be used in this study to assess the overall performance. This research posits that the weighted relevance of performance measures is highly correlated to the characteristics of the organizations design and that "smart" measures will evolve with the ability to indicate when a change in the prioritization of measures is needed through the use of the Hebbians learning algorithm. This approach introduces the concept of'smart' measures.