Supporting Senior Citizen Using Tablet Computers

摘要

It seems widely accepted that senior citizen need special assistance for using IT technology and that tablet computers are more easy for them to use than PC. The project 'Tablets for Seniors" challenged these preconceptions. It evaluated over three months the use of Android tablet computers by a group of 19 seniors, aged between 53 and 82. The group of participants was divided into a subgroup using an interface specifically designed to support seniors and another group working with the native Android user interface. Support requests from both groups, in face-to-face meetings or through a dedicated phone hotline, have been recorded and qualitatively analyzed. As results of this qualitative study we present in this paper recommendations for the design of user interface and accompanying support measures.