Knowledge management system readiness analysis (Case study at human resource consulting company)

摘要

Knowledge is one key to achieve competitive advantage to an organization. As a company with high employee turnover rate, a human resource consulting company in Jakarta suffers loss of knowledge possessed by resigned employee. Various efforts have been made to equip new employees to have knowledge as employees being replaced. Nevertheless the knowledge of the new employee cannot match the knowledge of the resigned employee for a long time. Knowledge possessed by employee is considered to be valuable asset. They need to be captured and managed. In response to this problem, this research maps the employee's understanding of the importance of knowledge sharing. This research also give recommendation in what way the knowledge management system could be implemented, based on the company's culture.