Organizations facing turnover of employees due to retirements, new demands, budgetconstraints, and other unforeseen circumstances are at risk for large amounts of criticalknowledge walking out the door unless steps are taken to preserve it within the organization.Organizational support of knowledge transfer mechanisms that address both the tacit (unwrittenexperience) and explicit (codified) knowledge is vital to avoid this loss and to quickly on-boardnew employees. This submission provides a synopsis of NCHRP Project 20-81 and resultingReport 685, entitled: Guide to Implementing Strategies to Attract and Retain a CapableTransportation Workforce as it relates to implementing successful KM programs withintransportation agencies. This paper also highlights the importance of KM programs in largerworkforce development efforts while providing supplemental KM research and lessons learned.Finally, we provide a detailed description of the Virginia Department of Transportation’s award14winning knowledge management program.
展开▼
