Use of Short Message Service (SMS) to Maximize the Library Usage: A Tale of Two Libraries

摘要

This paper is a case study of a semi-automated Content Alert System using mobile SMS alerts, implemented at two university libraries; The university of Swaziland, Swaziland, Southern Africa and Bundelkhand University Library in India. The project ran in two phases; first a content alert system was tried and tested at the University of Swaziland with the help of Emerald Publishers and a prototype was developed on its completion. The second phase used the prototype to create a similar content alert service with a larger heterogeneous user group and incorporated a number of publishers on a larger scale. This paper is a record of the project details, methods used and the findings of the projects.