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Towards a Mobile Technical Customer Service Support Platform

机译:迈向移动技术客户服务支持平台

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Service technicians in the Technical Customer Service (TCS) domain have to deal with different duties at the point of service in a short time. To tackle these challenges, information systems have to be developed to support their everyday work. In the joint project EMOTEC we aim to improve the efficiency of service technicians by intelligent mobile assistant systems. Key component of our system is an integration platform for effective data storage and -integration that facilitates repair processes. The platform under development provides flexible support and has the potential to both increase the productivity and the empowerment of the service technician.
机译:技术客户服务(TCS)领域的服务技术人员必须在短时间内在服务点处理不同的职责。为了应对这些挑战,必须开发信息系统以支持其日常工作。在EMOTEC联合项目中,我们旨在通过智能移动助手系统提高服务技术人员的效率。我们系统的关键组件是一个集成平台,可以有效地进行数据存储和集成,从而简化维修过程。正在开发的平台可提供灵活的支持,并有可能提高生产率并增强服务技术人员的能力。

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