Comparative analysis of the practice of telecom operators in the realization of IPTV systems based on ITIL V3 reccomendations for the Supplier Management Process

摘要

For the business of an organization to be at a high level, it is necessary to define your relation with an external company (partner) which is going to be helpful in the complete or partial implementation of some project. The main motive for hiring a company as a partner in the process of realization is for finding a high quality solution, and saving your own human resources. The process which deals with the relations between your company and an external company in the IT industry, according to ITIL V3 methodology of leading IT services is Supplier Management. The aim of this document is to describe Supplier Management in the development of IPTV systems in Telecom operator, through the creation of a contract between Telecom operator and a external company which needs to implement and install IPTV systems, and also through the guidelines for performance control of a partnership company by the Telecom operator, during the project of application and installation of the IPTV system. The last chapter of the document includes an comparative analysis of the implementation of Supplier Management through the IPTV system of BH Telecom (the leading telecom operator in Bosnia and Herzegovina) with the recommendation of implementing the same according to ITIL V3 standards. The result of the comparative analysis has to be a sequence of recommendations for the improvement of relations with an external company which has implemented the IPTV system and which is responsible for the initial maintenance of the IPTV system, for the purpose of enabling high quality IPTV services to the end users of this Telecom operator. This contribution represents a continuation of scientific research and application of ITIL V3 standards which is lead in BH Telecom in order to adapt all of the systems under this standard with regard to previously published contributions in this field, a contribution entitled "Implementation of the Information System of the Telecom Operators Using the ITIL V3 Se- - rvice Methodology for the Service Design Phase" which was published during the SERVICE COMPUTATION 2010 conference. This contribution represents a continuation of research in BH Telecom. The research should provide recommendations for implementation of all ITIL V3 processes in BH Telecom's IPTV system.