How can a personalized product make users believe that it “wishes for their good feelings” and enhance users’ emotional experiences?

摘要

This paper investigates how a personalized product can make the users perceive it “Wish for their good feelings” and whether perception of such intention of the product may contribute for a positive affective experience of the users. Three factors were hypothesized based on people's behavior with a personal service, and they were implemented within the interaction of two personalized products and validated through an experiment. Results showed the factors can induce perceived “wish for the subject's good feeling” and there was a positive correlation between the level of the perceived wish and pleasure when interacting with the products.