MODELLING AND ASSESSMENT OF THE EFFECTIVENESS OF GOVERNMENT INFORMATION SYSTEMS - THE CASE OF TURKEY

摘要

With the governments realizing the full potential of Information and Communication Technologies as the enabler for eGovernment transformation, and the understanding of eReadiness being closely related with transparency/accountability, the rate of ICT spending has increased dramatically, resulting in considerable failures with high prices on the tax payer. Private sector has been utilizing various econometric methods to measure the ICT investments directly, however, the public sector requires a different approach covering indirect measurements such as strategic/political value. There is not yet a holistic approach on assessing the value and effectiveness of ICT, and no unified adaptive and time-variant model. There is still a requirement for a model to assess both initiatives and ex-post evaluation. In this paper, we define a model developed and partially applied at the Ministry of Finance, Turkey, called the Strategic Management Model, merging public value, strategic goals, service delivery value chain, performance indicators, continuous monitoring & evaluation, internal control/audit and asset management concepts in Public Financial Management hypercube compliant with Government Finance Statistics, with orthogonal dimensions, in which every node and path is defined as an object within this value space. In this paper, we will discuss this adaptive model, allowing for multi-dimensional assessment based on hypercube, enabling forward and backward traceability from goals to planned budget, and from expenditure to goals; and report on our experience on the public financial management in Turkey.