THE ASSESSMENT OF INFORMATION SYSTEM EFFECTIVENESS IN E-LEARNING, E-COMMERCE AND E-GOVERNMENT CONTEXTS: A CRITICAL REVIEW OF THE LITERATURE

摘要

The assessment of the effectiveness of the Web Information Systems (WIS) is increasingly needed as it significantly contributes to the organizations at organizational and individual levels. Also, in terms of assessment, many recent IS research indicated a literature gap in the conceptualization and completeness of the variables of Delone and Mclean models. For this reason, this study focuses on the critical review of the IS literature, and specially keeps attention on the concept WIS effectiveness at the individual level where the effectiveness is conceptualized in terms of users performance skills. With the emergency of Internet technology, considering the interaction design quality as a determinant of success is highly important. Therefore, this study explores the impact of IS on the employee competencies. A new theoretical framework is also developed to cover the incompleteness problem in the quality factors side by adding a new factor namely interaction design quality. Since this study discusses WIS effectiveness in terms of user professional and interpersonal skills, it is expected that this study would contribute to the empirical studies in the fields of information system management and human resources development.