Bridging Boundaries in Offshore Outsourcing Organizations: A Case Study of Promoting KM System Initiatives in Wipro Technologies

摘要

Despite the increased attention on boundary spanning in organizations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied in the context of offshore outsourcing organizations. This paper examines the antecedents of boundary formation in this context and also has proposed spanning activities that can help offshore outsourcing organizations to realize return from their IT investment in an effective and efficient manner.