Project Managers' Skills and Project Success in IT Outsourcing

摘要

What skills do project managers (PMs) need, and how do these skills impact project success in IT outsourcing? In this study, we seek to identify what factors impact IT project outcomes, such as costs and client satisfaction, given the project characteristics and PM's hard and soft skills. We examine data collected from a field study conducted at a major IT service provider in India. Our results suggest that while hard skills such as technical or domain expertise may be essential in a PM, soft skills, such as tacit knowledge of organizational culture and clients, are more important for project success. The results are robust to different specifications.