Assessment of Quality Costs within Electronic Adverse IncidentReporting and Recording Systems in a Scottish Hospital

摘要

The main goal of any organisational quality costing system is to identify problems areas and facilitate qualityimprovement activities with the aim to drive down or eliminate quality related problems. The purpose of this paper isto present the challenges and key observational findings in the use of an electronic adverse incident recording andreporting system in conjunction with quality costs in an acute healthcare setting. The paper also illustrates some ofthe key challenges and critical success factors in using quality costing within an adverse incident recording andreporting system.