Assessment of Quality Costs within Electronic Adverse Incident Reporting and Recording Systems in a Scottish Hospital

摘要

The main goal of any organisational quality costing system is to identify problems areas and facilitate quality improvement activities with the aim to drive down or eliminate quality related problems. The purpose of this paper is to present the challenges and key observational findings in the use of an electronic adverse incident recording and reporting system in conjunction with quality costs in an acute healthcare setting. The paper also illustrates some of the key challenges and critical success factors in using quality costing within an adverse incident recording and reporting system.