Organizational Adoption of Web-Enabled Services For Information Dissemination: A Cross National Comparison of US and Indian SME's

摘要

Although communication, collaboration, and transaction processing are some of the important business functions facilitated by the web, timely dissemination of information is critical for ultimate customer satisfaction and potential profitability. The purpose of this study is to determine the effect that contextual factors such as IS maturity, organizational attributes, and environmental characteristics have on perceived usefulness and adoption of web-enabled services for information dissemination in US and Indian small and medium enterprises (SME's). The key focus of this article is "organizational adoption" as opposed to individual acceptance for which there have been numerous studies. A research model and eight hypotheses were developed and data were collected from 211 and 160 senior managers in US and Indian small businesses respectively. The model suggested adequate fit for both countries. The results indicate some similarities and differences between US and Indian SME's.