Dynamics of Performance Measurement Systems in JTPA:

摘要

We created a model of how systems of rules in organizations are used and, over time, changed bylearning processes and rule -following preferences of their actors. The paper uses the case of performancemeasurement systems of the Job Training Partnership Act (JTPA) using a system dynamics model tocreate simulated experiments to study information about enrollment and termination processes, changes inperformance measures, and changes in performance measurement systems. In our model, the principaldefines the system that the agent learns how to game over time. The mutual learning (agent’s learningabout the rules and about the game and the principal’s learning about the agents’ learning) generatespressures to change the system and modify the existing rules. We present implications of the modelresults.