This paper compares the results of two studies - the first study targeted the marketing manager while the information systems (IS) managers were the focus of the second study. Both studies questioned the respondents about the quality of their training in thirty telecommunications issues. What was most surprising was the total dissatisfaction with the training in telecommunications voiced by both the marketing and IS managers. The marketing managers did not rate their training on even one issue as average or above. Only one issue, Local Area Networks (LAN), was rated as average or above average in the quality of their training by the IS managers. Training in the currently used applications was rated the highest while training in the advanced or emerging applications was rated the lowest. When these applications are used innovatively, an organization can capture a strategic advantage. Self-study, organizational programs, educational institutions and professional agencies were the primary sourcesof the training. Training programs provided by professional agencies were rated the highest in quality while the organizational in-house programs were rated the weakest.
本文比较了两项研究的结果-第一项研究针对营销经理,而信息系统(IS)经理是第二项研究的重点。两项研究都对受访者的三十项电信问题培训质量提出了质疑。最令人惊讶的是,市场营销和IS经理都对电信培训感到完全不满意。营销经理甚至没有将他们的培训评估为平均水平或更高。 IS管理人员仅将其一期(局域网)的培训质量评为平均或高于平均水平。在当前使用的应用程序中的培训被评为最高,而在高级或新兴应用程序中的培训被评为最低。创新地使用这些应用程序时,组织可以获取战略优势。自学,组织计划,教育机构和专业机构是培训的主要来源。专业机构提供的培训计划的质量最高,而组织内部机构的培训计划的质量最弱。 P>
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