Training help desk students:the never ending task

摘要

The Ohio State University relies heavily on student staff to provide a broad scope of support to faculty,staff and students at our phone support desk.Students must not only be familiar with technical questions,but with a wide range of supported services and teh appropriate technique for referral as well.Technology,services and procedures change on a quarterly basis.At times,it seems changes need to be madeon a quarterly basis.At times,it seems changes need to be made on a daily basis! Keeping the students updated on new information,when there is very little opportunity to get them all together in one spot at once,is a chalenge.