Managing Up in This Time of Turmoil

摘要

The pace of activity and degree of change in today’s water utility operating environment requiremanagers to learn and apply excellent communication skills. It is especially important for utilitygeneral managers to develop a strategy to communicate with their elected officials and boardsand establish a good working relationship. Given the volume of decisions and rate of activity forboth general managers and elected officials,an established relationship built over time will easetension when making major utility decisions. This paper discusses the importance and value forgeneral managers to develop strategies to communicate with elected officials and establishagreement for implementing or expanding competitive programs and/or other majorexpenditures. First,some background.