Beyond content to communities: the building of end-user information services for Internet and intranet communities

摘要

Increasing the depth and breadth of electronic sources available to information professionals has been the dominant industry trend during the past decade, and in recent years the Internet has even fuelled this trend through its promise of a greatly expanded market. But the most dramatic opportunities for new revenue streams result from the new market of end-users rather than from an increase in information professionals. Indeed, information professionals are taking on new roles and in many cases are helping to configure the end-user systems needed to support particular communities of users. New approaches are required to maximise the opportunity of the end-user market.End-users are being best served by the emergence of community orientated services that reflect the diverse requirements of the end-user by delivering a wide range of information and other services neatly packaged and supported for their particular needs.The paper presents the concepts behind the development of community orientated services for delivery over Internet and intranet. The design of NewsBoard as implemented on the Siemens intranet is also discussed.NewsBoard is an intranet product with an information architecture allowing the integration of content from disparate sources, including Internet Web sites, intranet servers, real-time news wires and commercial databases. Editors and information professionals work with NewsBoard to select and filter these various information sources to deliver a service that is highly tailored to the specific needs of particular groups of professionals.