IS PERSONALITY A KEY ELEMENT OF SIX SIGMA PROJECT SUCCESS?

摘要

Many quality improvement techniques, including Six Sigma, total quality management, quality design teams, and quality circles, rely on teamwork. While there is a large body of research on personality and teams, little has been incorporated into operations quality management theory and practice. This paper provides a research model for the effects of personality on team projects and Six Sigma project success, as well as the methodology and interview guide for a case study to be conducted during the summer of 2013. Results from the case study will be provided at the November 2013 DSI Conference presentation.