THE ROAD TO MATURITY: PROCESS MANAGEMENT AND INTEGRATION OF STRATEGIC HUMAN RESOURCE PROCESSES

摘要

The field of strategic human resources management can benefit from employing a process perspective, which views the organization as a system of integrated processes that can be understood and improved. Propositions are developed that view human resource process integration as a function of maturity that results from structural outcomes of process management. Using data obtained from organizations engaged in evaluations based on the Malcolm Baldrige Criteria for Performance Excellence, pattern analysis supports the proposed general relationship between human resource process integration and maturity, and suggests differences in blends of collaborative and coordinative structure among various human resource processes.