In summary, key lessons we have learned through this process include the following:1. Clear direction is needed from the leadership before teams begin;2. Teams need to be aware of the whole strategic planning process in order to be most effective. The more employees understand the context in which decisions are made, the better focus they have on useful improvements.3. Lasting change takes longer than you think. Focus initially on improving in small increments so that teams have a chance to learn the principles and tools of TQM, and how to work as a team.Although there is still more work to be done, I am pleased with the progress we have made using the principles of Total Quality. As the Vice-President of Engineering said recently, "TQM, if implemented properly, is an extreme.y powerful method of management. I have been involved in other systems of management, with varying successes and failures. Involving everyone in the decision process is a very positive motivational tool. I am very enthusiastic about our progress and how the employees have responded so far."
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