Informal usability testing

摘要

Three media, documentation, user interfaces, and online materials were subjected to informal usability testing to improve their use and content. We collected information by questionnaire on what tests had been run and what impact the testing had.

The tests almost invariably caused changes to be made in documents, software, or information. This paper summarizes the results of the questionnaire, gives examples before and after testing, and provides information on follow-up testing results.