In January 1986, a program which provided non-curriculum, general academic microcomputing for students began at Rutgers University. This consisted of 25 Apple Macintoshes, 24 AT&T 6300s, laser printers, software, and consultants at four libraries on the New Brunswick campus.
A support plan consisting of two full-time staff and approximately 40 students developed from the philosophy of a) you need technically qualified, personable consultants and staff to serve the users and associated departments, b) satisfied, challenged, and rewarded consultants have a higher probability of desiring continued employment, and c) if the consultants aren't happy, neither are your users. Student positions included clerical assistant, consultant, programmer, site manager, software preparer and technical writer.
Four steps were used in managing the student staff: obtaining students with the necessary technical and people skills, training and maintaining the skills of the workers, retaining student employees, and evaluation. Obtaining student personnel involved determining job requirements, soliciting the appropriate potential applicants, interviewing and selective hiring. Interpersonal and communications skills were more important that technical skill for perspective student consultants. Humanities and liberal arts majors were encouraged to apply. All potential employees were subjected to a standardized interview for the job applied. All exceptional students were hired. Additional staff were hired to compensate for attrition and for substitution.
Extensive training of student consultants was done. This included initial workshops, a consultant's handbook, monthly meetings, and training exercises.
The ability to retain student employees depended on hiring the correct candidate, attractiveness of the job, and fate. Prioritizing work before social life, reporting to work faithfully, and carrying a reasonable course load were characteristics found in returning students.
1986年1月,罗格斯大学开始为学生提供非课程通用学术微计算的程序。这包括25个Apple Macintosh,24个AT&T 6300,激光打印机,软件以及位于新不伦瑞克校区四个图书馆的顾问。 P>
一个支持计划,由两名全职员工和大约40名学生组成,其基本理念是:a)您需要技术合格的,有风度的顾问和人员来为用户和相关部门提供服务; b)满意,受挑战和奖励的顾问希望继续就业的可能性更高; c)如果顾问不满意,您的用户也不会。学生职位包括文书助理,顾问,程序员,站点经理,软件准备人员和技术作家。 P>
管理学生员工使用了四个步骤:获得具有必要的技术和人员技能的学生,培训和维护工人的技能,保留学生员工并进行评估。获取学生人员涉及确定工作要求,招揽合适的潜在应聘者,面试和选择性雇用。对于有远见的学生顾问来说,人际交往和沟通技能比技术技能更为重要。鼓励人文学科专业的学生申请。所有潜在员工均接受了针对所应用工作的标准化面试。所有优秀学生都被录用了。雇用了更多员工以补偿人员流失和替代。 P>
对学生顾问进行了广泛的培训。其中包括初始研讨会,顾问手册,每月会议和培训练习。 P>
留住学生员工的能力取决于雇用合适的候选人,工作的吸引力和命运。归国留学生的特点是,在社交生活之前优先进行工作,忠实地报告工作并承担合理的课程负担。 P>
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