You can meet tomorrow's challenges with today's training strategies (logistics management system)

摘要

It is pointed out that the training department must participate in the total automated data system (ADS) project life cycle to achieve optimum document quality and cost effectiveness. Of the five phases in a traditional ADS project (conceptual, design, development, test/implementation, and operational) the training department traditionally is involved only in the last phase, with engineers producing user documentation. The resulting documents usually prove to be too esoteric for user's needs. A well-designed training approach uses trainer expertise in all project phase for such tasks as outlining functional requirements, determining effects of new software on the work force, and ensuring new software. It accomplishes job functions, and it is easy to use because it monitors the evolution of the software to ensure adherence to the functional requirements, participates in online testing and site implementation, and collects user feedback. The training approach outlined proved successful for Computer Sciences Corporation in stock control and distribution, a key logistics management system.