Designing Ubiquitous Shopping Support Systems Based on Human-Centered Approach

摘要

We introduce our human-centered approach for the purpose of developing a ubiquitous computing system aiming at providing better experiences for shoppers at a supermarket. We focus on shopping processes by using ethnographic research techniques, understand the process with details, and construct TPM which classifies a shopper's behaviors and states of mind change into three phases. We also describe our concept design of service types for a prototype system and deal with allocation and configuration of the service types corresponding to TPM.