Governments often embrce the Web as a means of delivering joined-up, citizen-centric services efficiently and cost-effectively. In the UK, despite significant investment both provision and usage of e-services have fallen short of target. In this article the current status of UK e-government is analysed in relation to 'New Labour' Third Way governance. It is concluded that the inherent contradictions of Third Way ideology and the government's favoured command and control style are hindering the development of e-government. It is proposed that greater devolution to local councils may accelerate the provision of participatory, partnership-based e-services. If this is to be successful however, central government must move beyond the popularly prescribed model of transaction-based, bilateral e-services and reconceptualise e-government as an instrument of devolved, communitarian governance.
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