Capturing and Sharing Knowledge through Social Processes: A Case Study

摘要

Knowledge is created, captured, and shared within a particular context. This is as agreed by most authors more of a social than technical process. This paper presents the findings from the PromoBat project that was initiated at YIT Construction Ltd. in Finland to provide a framework and basis for the capture of new good and bad practices through a set of social processes. Some of the social processes developed, site visits, cross-auditing, and horizontal quality and process teams are presented. The findings indicate that such social process serve as an effective lever for the capture, sharing, and dissemination of valuable experience and knowledge.