Seeking Consensus: A Content Analysis of Online Medical Consultation

摘要

Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.