首页> 外文会议>Information Resources Management Association International Conference vol.1; 20040523-26; New Orleans,LA(US) >The Nature of Consumer Trust in B2C Electronic Commerce: A Multi-Dimensional Conceptualism
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The Nature of Consumer Trust in B2C Electronic Commerce: A Multi-Dimensional Conceptualism

机译:B2C电子商务中消费者信任的本质:多维概念主义

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Consumer trust Is widely heralded as an essential element for the success of electronic commerce, yet the concept itself is still clouded in confusion by the numerous definitions and points of view held across multiple disciplines. It is the aim of this paper to synthesise the viewpoints from across the disciplines and bring them together in a multi-dimensional trust model. It is hoped that in doing so, these broad assortment of views will highlight the true underlying nature of trust in the online environment. From these multiple disciplines, three dimensions of trust emerged: Dispositional Trust, Institutional Trust and Interpersonal Trust, each bringing their own influencing factors into the overall intention to trust. From this model emerged the idea that the consumer as an individual is central to the understanding of trust, and in turn that the individual's personality and culture form the foundation for the development of trust.
机译:消费者信任被公认为是电子商务成功的基本要素,然而,由于跨多个学科的众多定义和观点,该概念本身仍被困惑所笼罩。本文的目的是综合各个学科的观点,并将它们整合成一个多维信任模型。希望通过这样做,这些广泛的观点将凸显在线环境中信任的真正本质。从这些多个学科中,出现了信任的三个维度:性格信任,机构信任和人际信任,每个维度都将自己的影响因素引入了信任的总体意图中。从这种模型中得出了这样的观念,即消费者作为个体是信任理解的核心,而个体的个性和文化又构成了信任发展的基础。

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