Performance Monitoring Systems for Public Sector IT Outsourcing Contracts

摘要

This paper aims to contribute to existing literature on the factors that influence the choice of performance monitoring systems used in public sector IT outsourcing contracts and to highlight the need for further research in this area. This is achieved by discussing prior research and key factors identified and how they contribute to the development of a conceptual model. This model is reviewed against findings of a major Australian government study and a programme of research to test, refine and validate the model is proposed.