Leveraging failure-practical lessons from the University of Very hard Knocks

摘要

IT failures are pervasive and pernicious. Worse, despite extensive effort by practitioners and researchers, they remain persistent. This suggests that whether or not we properly understand what causes failures, the remedies we prescribe do not work or are unworkable. The challenge of this panel is to help us make better use of bad experiences by presenting lessons that will make a difference in managing diffusion and implementation risk.