ASSESSING BUSINESS AGILITY: A Multi-Industry Study in The Netherlands

摘要

This study reports on a cross-industry analysis of the current drivers for agility and agility gaps, which companies are facing in four industry sectors in the Netherlands. A framework was constructed to measure the gaps between the current level of business agility and the required level of business agility. The questionnaire and in-depth interviews reveal that today's businesses lack the agility required to quickly respond to largely unanticipated changes. The paper presents rankings of generic and sector-specific agility gaps. These show that although some generic drivers exist, key drivers are very different across industry sectors.