Process Performance Management - Identifying Stereotype Problem Situations as a Basis for Effective and Efficient Design Research

摘要

Just recently many organisations get involved with process performance management (PPM). It appears, however, that PPM initiatives confront organisations with multi-faceted and complex challenges that call for a detailed problem analysis before any solution is developed. In this paper we introduce two patterns for identifying stereotype problem situations in design research (DR) and apply one to the field of PPM. The application gives detailed insights into typical PPM problem situations and illustrates the usefulness of our approach.