Transforming Organizations with Business Intelligence: Comparing Theory with the Vendor Perspective

摘要

Business Intelligence (BI) vendors have often asserted that the use of their tools can lead to organizational transformation. This paper compares the vendor literature on the topic with two management theories. The results of a content analysis of the vendor literature are presented, followed by an overview of dynamic capability theory and absorptive capacity. This comparison shows that the BI vendor literature treats transformation in a simplistic and narrow way. The paper argues for greater engagement between academia, BI vendors and BI customers.